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Troubleshooting

Troubleshoot SalePro Transactions, Stock, Payments, and Modules

Start from the source transaction and its warehouse, permissions, status, payment, and journal—do not edit totals directly.

A menu is missing#

Open Settings → Modules / Features and confirm the module is enabled for the business. Then check the affected user’s Roles / Permissions. Refresh or sign in again after changing access before making any server-side changes.

Stock is wrong#

Confirm the warehouse, product identity, transaction status, returns, transfers, adjustments, and Stock Ledger. For imported stock, inspect the batch/layer and any downstream transfer. Do not edit aggregate quantity.

A due balance is wrong#

List the party’s sales/purchases, payments, returns, exchanges, and deposits for the same period. Check deleted/reversed payments and currency snapshots.

Accounting does not match#

Open Accounting Health, source journal, mappings, Trial Balance, and General Ledger. Preview and approve supported repairs; do not invent historical FX or tax values.

An online payment is uncertain#

Stop retries. Check SalePro’s payment attempt/recovery record and the provider dashboard using the same reference. Reconcile capture/refund before taking another payment.

Escalate an issue to LionCoders support#

If the issue cannot be resolved from the transaction, warehouse, permissions, payment, journal, or module evidence above, follow the SalePro Support guide. Use the official support channel and include the information needed to reproduce or investigate the problem.

Getting Started Get SalePro Support and Request Customization

Use the official LionCoders support channel for SalePro issues, include the details needed to investigate, and handle temporary access securely.

Read guide Reports Find and Reconcile Reports in SalePro

Filter reports by the same date, warehouse, party, and status before comparing them; use ledgers for movement and summaries for trends.

Read guide Accounting Health & Periodic Inventory Close Use Accounting Health and Periodic Inventory Close in SalePro

Accounting Health diagnoses evidence; repairs require preview and approval, while inventory close posts valuation without changing physical stock.

Read guide Known Limitations Known SalePro Limitations for the Current Release Candidate

These limits are deliberate release boundaries; do not bypass their validation guards.

Read guide
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