Get SalePro Support and Request Customization
Use the official LionCoders support channel for SalePro issues, include the details needed to investigate, and handle temporary access securely.
LionCoders provides support for issues within SalePro and also offers customization services.
Where to request technical support#
Submit SalePro support requests through the official LionCoders Support channel associated with your purchase.
To keep each request traceable and secure, do not use CodeCanyon comments, WhatsApp, or unrelated channels for technical support.
What to include for an installation problem#
For installation-specific errors, include:
- your SalePro purchase code;
- the affected URL;
- a clear description of the problem;
- screenshots of what you see; and
- the exact error message when one is available.
Providing these details in the first request makes it easier to identify the installation or server issue without repeatedly asking for basic information.
If temporary server or administrator access is needed#
If LionCoders support needs temporary hosting or administrator access to investigate, share those credentials only through the official support channel.
After the issue is resolved, revoke the temporary access or change the credentials you shared.
If your CodeCanyon support period has expired#
If your CodeCanyon support period has expired, renew support before requesting installation assistance.
Customization services#
LionCoders also provides SalePro customization services. Technical product issues should go through Support. For a customization or development requirement, use Discuss a Project so the requested work can be scoped separately from product support.
Related guides#
If something is unclear, tell support which guide and section you were following.